Australian Government - Australian Customs and Border Protection Service

To protect Australia's borders and foster lawful trade and travel.

Integrity and Professional Standards


Criminal networks continue to seek out individuals within government and law enforcement agencies for the purpose of attempting infiltration, corruption and facilitation of criminal activity. Officers within the Service working in law enforcement and border protection roles are particularly vulnerable because they are responsible for the management of people and goods crossing our borders, for seizing and handling illicit materials, including drugs and firearms.


The Service is continually refining its operating model to respond to changes in our environment as new integrity challenges emerge at the border by:

  • Developing a Service-wide program to build professional culture for the future;

  • Appointing a Special Integrity Adviser who reports directly to the CEO and manages the investigation of complex and serious cases of misconduct;

  • Developing and implementing integrity measures so that the Service’s anti-corruption processes and systems are fair and appropriate for a law enforcement organisation;

  • Working closely with the Australian Commission for Law Enforcement and Integrity (ACLEI) and partner law enforcement agencies such as the Australian Federal Police (AFP) to manage complaints and conduct investigations;

  • Implementing a new professional standards practice model to further strengthen our professional standards function including a revised structure and an enhanced compliance and case management capability;

  • Maintaining a robust complaints management system to foster confidence that the Servicecan combat the threat of corruption;

  • Developing mitigation strategies to treat ongoing integrity risks and vulnerabilities;

  • Implementing an enhanced organisational suitability assessment regime that will provide greater assurance on the suitability of prospective and current employees;

  • Reviewing secondary employment policy to identify integrity risks and implement management strategies;

  • Working with partner agencies to develop a deployable integrity testing capability;

  • Embedding new legislative powers around mandatory reporting and CEO powers ;

  • Continuing to support the integrity and reputation of the Service by ensuring that all personnel hold and maintain the appropriate levels of security clearances and organisational suitability; and

  • Shaping the Service’s work environment to ensure officers are informed, aware, can display and maintain the highest levels of professional ethics and integrity and are able to identify risks and threats associated with infiltration and corruption.


To contact Integrity and Professional Standards:

Members of the public, other government agencies and Customs and Border Protection workers (including contractors and former officers) can report allegations of misconduct or criminality by Customs and Border Protection workers to Integrity and Professional Standards via any of the following methods.



1800 277 872



(02) 6275 6328





National Manager Integrity and Professional Standards
Customs House, 5 Constitution Avenue
Canberra ACT 2600



Speak directly to an Integrity and Professional Standards Officer in

Customs House, 5 Constitution Avenue, Canberra ACT 2600
Customs House, 1010 LaTrobe St, Melbourne Docklands VIC 3008
Customs House, 10 Cooks River Dr, Sydney International Airport NSW 2020


Public Interest Disclosure Act 2013

Public Interest Disclosure Scheme Logo

Public Interest Disclosure Scheme

The Public Interest Disclosure Act 2013 (the PID Act) commenced on 15 January 2014 and replaced the existing whistleblowing provisions. It provides added protections to any 'public official' who makes a public interest disclosure (a PID discloser). 'Public officials' include current or former Australian Public Service (APS) employees and current or former contractors or subcontractors to the APS

  • Under the new PID Act a PID discloser will be protected with civil, criminal and administrative immunity. This includes immunity from disciplinary action for making the disclosure.

  • PIDs can be made to a supervisor or manager, an authorised officer, or to a contractor’s ACBPS manager.

  • Supervisors who receive a PID from a discloser must contact an authorised officer as soon as practicable and not discuss the report with anyone other than the discloser.

  • Disclosing the identity of a PID discloser (or information which could identify them), or threatening or taking any kind of reprisal, is a criminal offence under the new Act and could result in two years imprisonment.

  • PIDs can be made anonymously, but if a public official chooses to do this, they are encouraged to keep a record of the report to ensure that they meet mandatory reporting obligations.

  • The PID Act sets out what constitutes wrongful conduct which can be the subject of a PID. A list of disclosable conduct can be found here - Public Interest Disclosure Act s29

If you would like more information please see the ‘What is a Public Interest Disclosure?’ factsheet or visit the Commonwealth Ombudsman Public Interest Disclosure Scheme webpage. Alternatively, you can contact an authorised officer via Integrity and Professional Standards through the contact details above.