Contact Customs
Customs offices mailing addresses
Inquiries
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1300 363 263
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+61 2 6275 6666 (outside Australia)
8am to 5pm excluding national public holidays
- Email information@customs.gov.au
- Fax: (02) 8339 6714
If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 363 263
- Speak and Listen users phone 1300 555 727 then ask for 1300 363 263.
- Internet relay users connect to the NRS and then ask for 1300 363 263.
Hearing or speech impaired? Call us via the National Relay Service on 133 677.
Report suspicious activities
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1800 06 1800 (24 hours)
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TTY 1800 804 061
Customs plays a vital role in protecting Australia's borders from the entry of illegal and harmful goods and unauthorised people. You can help us by reporting suspicious activities.
Use these forms to report suspicious activity
Contact Cargo Support
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1300 558 099
- Fax: (02) 8339 6713
- Email: cargosupport@customs.gov.au
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