How it works

SmartGate is a simple, two-step process involving a kiosk and a gate. Step 1, the kiosk, checks if you are eligible to self-process. Step 2, the gate, performs the identity check and clearance.

Step 1:

  • Look for the SmartGate kiosk, located in the concourses or at passport control.
  • Place your ePassport into the reader and answer standard declarations using the touch screen.
  • The kiosk will issue you a SmartGate ticket, which you'll need for step 2.

Smartgate how it works - kiosk

Step 2:

  • Insert your SmartGate ticket.
  • Look at the camera while your face is compared to your ePassport photo.
  • Retrieve your ticket and when the gates open, proceed to the baggage hall.
  • Collect your luggage and go to the Customs check-point.
  • Hand in your SmartGate ticket and Incoming Passenger Card.

smartgate how it works - Gate

SmartGate demonstration

To view the process at the kiosk and gate, download the following SmartGate demonstration:

SmartGate demonstration (12 MB mpeg)

http://www.customs.gov.au/site/page5831.asp modified: 7 January, 2010 2:02 PM