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Appendix I – Compliance index

Letter of transmittal

Aids to access

• table of contents
• index (hardcopy version only)
• glossary
• contact officer(s)
• Internet address agency home page and for annual report

Review by CEO

• review by CEO
  • summary of significant issues and developments
  • overview of department’s performance and financial results
  • outlook for following year

Overview of Customs

• overview description of department
• role and functions
• organisational structure
• outcome and output structure
• variation to outcome and output structure

Report on performance

• review of performance during the year in relation to outputs and contribution to outcome
  • actual performance in relation to performance targets set out in PBS/PAES
  • variation to performance targets
  • narrative discussion and analysis of performance
  • rend information
  • factors, events or trends influencing departmental performance
• service charter customer service standards, complaints data, and the department’s response to complaints
• social justice and equity impacts
• discussion and analysis of the department’s financial performance
• summary resource tables by outcomes
• developments since the end of the financial year that have affected or may significantly affect the department’s operations or financial results in future

Management and accountability

• main corporate governance practices
• names of the senior executive and their responsibilities
• senior management committees and their roles
• corporate planning and associated performance reporting and review
• approach to risk identification and management
• policies and practices on establishing and maintaining ethical standards
• how nature and amount of remuneration for SES officers is determined

External scrutiny

• significant developments in external scrutiny
• judicial decisions and decisions of administrative tribunals
• reports by the Auditor-General, a Parliamentary Committee or the Commonwealth Ombudsman

Management of human resources

• assessment of effectiveness in managing and developing human resources to achieve departmental outcomes
• workforce planning, staff turnover and retention
• training and development undertaken and its impact
• impact and features of certified agreements and AWAs
• occupational health and safety performance
• statistics on staffing
• performance pay

Purchasing

• Purchasing assessment of purchasing against core policies and principles

Assets management

• assessment of effectiveness of assets management

Consultants and CTC

• number of consultancy services contracts let and total expenditure on consultancy services
• competitive tendering and contracting contracts let and outcomes, including any net savings

Providing access to people with disabilities

• report on performance in implementing the Commonwealth Disability Strategy

Financial Statements

• financial statements

Other information/appendixes

• occupational health and safety
• freedom of information
• advertising and market research
• environmental performance
• discretionary grants
• correction of material errors in previous annual report

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