Cover picture: Australian Customs officer Adrian Daneker at Batugade with two East Timorese school children. The school in Batugade, with much of everything else in the region, had been almost destroyed. Undeterred, some East Timorese teachers set up blackboards on the school oval and "enrolled" 120 eager students. Adrian was one of 13 Australian Customs officers who have helped in building a border control system for the fledgling country. Adrian was one of 13 Australian Customs officers who helped in building a border control system for the fledgling country. From the CEO Managing change Customs 'on track' to meet Government Internet objective Good response to new Tourist Refund Scheme Australia embraces e-commerce Improving services Express service for 40 per cent of incoming passengers Moves to streamline world customs procedures Improving customer service Being part of the global community Customs helps East Timor towards autonomy Australia helps train overseas customs staff Ned Trickett - Australia's first world champion Protecting the border "New response" needed to beat growing drug menace Rise in seizures of "performance enhancing"' drugs ... ... and in heroin, cocaine and ecstasy Prodigal vessel returns home Australian gold rush sparks customs chaos Facts and figures How a comma can cause big trouble Australian Customs Service statistics VOLUME 3 • No 2 • NOVEMBER 2000 Published by Corporate Communication Australian Customs Service 5 Constitution Avenue Canberra ACT 2601 Phone: (02) 6275 6832 Fax: (02) 6275 6992 http://www.customs.gov.au    communication@customs.gov.au

Next > Are you a Manifest subscriber? Doing business with Customs