Enabling outputs

Corporate governance

Customs management forums
Internal consultation
External consultation
Cooperation with key international stakeholders
International programs
Corporate planning
Risk management practices
Internal audit
Certification of fraud measures

Human resources management

Workforce planning
Recruitment
Staffing profile
Australian workplace agreements and certified agreements
Collective agreement
Performance management
Workplace diversity
Integrity
Investigations of employee misconduct
Security clearances
Physical security
Learning and development strategies
Occupational health and safety performance
Workers compensation claims
Customs human resource application

Corporate resource management

Financial management
Purchasing
Assets management
Consultants
Selection and engagement of consultants
Competitive tendering and contracting
Exempt contracts
Advertising and market research
Discretionary grants
National pay and accounts centre
Customs information technology (IT)
IT applications
Customs use of legal services

External scrutiny

Freedom of information
Ministerial representations
Judicial decisions and decisions of administrative tribunals
Privacy matters
Commonwealth ombudsman matters
Auditor-General's reports
Parliamentary committee reports

Accountability to clients

Client service
Complaints and compliments
Customs media and public affairs

Environmental, social and economic impact

Environmental impact
Social impact
Economic impact
Global Reporting Initiative environmental indicators

A FOCUS ON CUSTOMS 2006-07 CORPORATE PRIORITY:
maintaining the community's confi dence in the way we go about performing our role.